Subscriber FAQ
How do I give a gift subscription?
It’s easy. Click here to give a Gift Subscription.
Can I subscribe via telephone?
To order via phone, call toll free 1-800-331-1994 (Monday–Friday 4 a.m.–9 p.m. EST; Saturday and Sunday 6 a.m.-3 p.m. EST)
Where do I find my subscription account number?
The subscription account number is an 18-dight number beginning with “114...” This number is found on the mailing label of every issue of your subscription.
How can I tell when my subscription is going to expire?
To find your expiration date, look above your name on your mailing label. You’ll find the month and year of expiration abbreviated. Your mailing label also contains other valuable information concerning your subscription. If you ever have a question or problem, be sure to include a current mailing label in your correspondence to us to ensure prompt attention and fast service. You can also renew your subscription at our Account Center.
When will my subscription begin?
When you subscribe, you will receive the next available issue in 6 to 8 weeks.
Do you offer a money-back guarantee?
Yes! You may cancel your subscription at any time and receive a refund for the unserved portion of your subscription.
How can I cancel my subscription?
You can cancel your subscription by calling toll free 1-800-331-1994 (M–F 4am – 9pm EST, Sat. & Sun. 6am - 3pm EST).
I need to change my address.
You can change your address at our Account Center or by calling toll free 1-800-331-1994 (M–F 4am – 9pm EST, Sat. & Sun. 6am - 3pm EST). Please provide the name on your subscription, the old address, the new address and (if you know) your subscriber account #. Note: The US Postal Service does not forward periodicals, so please notify us of the change of address in advance of your move so you don’t miss a single issue.
Why did I receive a renewal notice before my subscription has expired?
We do not want you to miss a single issue, so we send our first renewal notice in ample time for you to renew your subscription before it expires.
I’ve already paid for my renewal. Why did I still receive a renewal notice?
If you sent us your renewal payment but still received a second renewal notice, most likely the timing of the response and the new letter was off. Simply ignore the second renewal notice. If you continue to receive notices, or if your subscription has lapsed, please call toll free 1-800-331-1994 (M–F 4am – 9pm EST, Sat. & Sun. 6am - 3pm EST).
What if an issue does not arrive?
The first issue of your subscription is mailed to you within six to eight weeks of order receipt. Thereafter, you should receive each issue a week prior to the cover date. For example, your March issue will arrive the last week in February. If an issue is missing or over two weeks late–due to error or postal delivery problems–call toll free 1-800-331-1994 (M–F 4am – 9pm EST, Sat. & Sun. 6am - 3pm EST) and we’ll replace the missing issue.
You can find us at the following locations:
- CVS Health
- Davidson Drugs
- Cresent Beach Grocery
- Fresh Market
- Morton's/Siesta Key
- Morton's
- Whole Foods
- Barnes and Noble
- Bookstore One
- Publix Super Market
- Walgreens
- Walmart
- Books A Million
- Target
If a particular location doesn’t carry Sarasota magazine, just ask them. Feel free to let us know at [email protected] or call us at 503.222.5144 ext. 310 or toll free 1-800-331-1994 (M–F 4am – 9pm EST, Sat. & Sun. 6am - 3pm EST)
Sarasota Magazine is distributed by Comag Marketing Group (CMG). If you would like to carry Sarasota Magazine, please contact Mark Gottwald at:
Mark L. Gottwald
Marketing Manager
COMAG Marketing Group
155 Village Blvd. Suite 300
Princeton, NJ 08540